Fjord Fin Privacy Policy

Fjord Fin is committed to protecting the privacy and security of the personal information we collect from our clients, partners, and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information in connection with our services, including guided salmon fishing excursions, marine conservation initiatives, coastal wildlife viewing tours, sustainable seafood processing and distribution, and educational workshops on marine ecosystems. We adhere to applicable privacy laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identifiable Information (PII): This includes details you provide directly to us when booking a tour, making a purchase, subscribing to our newsletter, participating in a survey, or contacting us. Examples include your name, address, email address, phone number, payment information, age, passport details (for international travel purposes if required), and emergency contact information.
• Health Information: For certain ecotourism activities, and to ensure your safety and well-being, we may ask about relevant health conditions, dietary restrictions, or allergies. This information is collected with explicit consent and handled with the utmost care.
• Demographic Information: Such as age, gender, and preferred language, which helps us understand our clientele and tailor our offerings.
• Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us analyze website performance and user experience.
• Financial Information: Payment details (e.g., credit card information) are collected to process transactions for our services. This data is handled securely through reputable payment gateways.

How We Use Your Information

Your personal information is primarily used to:

• Process your bookings and fulfill service requests for our guided tours and workshops.
• Provide customer support and respond to your inquiries.
• Communicate with you about our services, promotions, and updates, where you have provided consent.
• Process transactions and manage financial records.
• Ensure the safety and well-being of participants during our excursions, if relevant health information has been provided.
• Improve our services and online platform through analysis of usage data.
• Comply with legal obligations and regulatory requirements.
• Conduct market research and personalized advertising based on your preferences and consent.

Disclosure of Your Information

We will not share, sell, rent, or disclose your personal information to third parties except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, IT support, marketing agencies). These providers are contractually obligated to protect your information and use it only for the purposes for which they were engaged.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of Rights: To protect the rights, property, or safety of Fjord Fin, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Security

Fjord Fin implements robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure server environments, and strict access controls. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.

Your Rights

You have certain rights regarding your personal information, which may include:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Withdraw Consent: The right to withdraw your consent to our processing of your personal information at any time, where applicable.
• Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our online platform may use "cookies" and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our site, and improve our services. You can adjust your browser settings to refuse cookies, but some parts of our site may not function properly without them.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by Fjord Fin. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

Fjord Fin reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fjord Fin

1870 Seafarer Way, Suite 300

Prince Rupert, British Columbia

V8J 1A1, Canada